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Privacy policy

privacy policy

The Hoppy Truck Company SNC, 1428 Mutrux is the operator of the website and the services offered on it. It is therefore responsible for the collection, processing and use of your personal data as well as for the compliance of the data processing with the applicable data protection legislation.

We attach great importance to your trust, which is why we take data protection very seriously and ensure adequate security. We obviously comply with the legal provisions of the Federal Data Protection Act (LPD), the Ordinance on the Federal Data Protection Act (OLPD), the Telecommunications Act (LTC) and other data protection provisions from Swiss or EU law that may apply, in particular the General Data Protection Regulation (GDPR).

To find out what personal data about you we collect and for what purposes we use it, please read the information below carefully.

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1. Visiting our website

When you visit our site, our servers temporarily record each access in a log file. The following technical data are then entered, in principle as for any connection with a web server, entered without any intervention on your part and stored by us until their automatic deletion after a maximum of 24 months:

- the IP address of the computer accessing the site,
- the name of the owner of the IP space (generally your Internet access provider),
- the date and time of access,
- the website from which you accessed our site (original URL) and possibly the search keywords used,
- the name and URL of the file consulted,
- the status code (e.g. error message),
- the operating system of your computer,
- the browser you are using (type, version and language),
- the communication protocol used (eg: HTTP / 1.1) and
- possibly your username resulting from a registration / authentication.

The purpose of collecting and processing this data is to enable the use of our website (establishment of a connection), to guarantee the security and stability of the system in the long term and to allow the optimization of our online offer, but are also done for internal statistical purposes. These processing operations are based on our legitimate interest under Art. 6 para. 1 let. f GDPR.

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2. Creation of a customer account

To place orders on our online store, you can order by creating a customer account. When you register for a customer account, we collect the following data:

- first and last name
- address
- Date of Birth
- phone number
- E-mail adress
- password

These data are collected for the purpose of providing the customer with direct and password-protected access to their master data, stored in our system. The customer can consult his completed and current orders or manage / modify his personal data.

Your consent according to art. 6 para. 1 let. a GDPR constitutes the legal basis for data processing for this purpose.

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3. Purchase from the online store

If you want to place orders in our online store, we need the following data for the execution of the contract:

- first and last name
- billing address (if different from the delivery address)
- payment information (depending on the chosen payment method)
- usernames, namely email address and password (for registered customers)

Unless otherwise provided in this privacy policy or lack of separate consent from you, we will only use the aforementioned data to fulfill this contract, including to process your orders, deliver the products ordered and ensure that payment is made correctly.

The execution of a contract according to art. 6 para. 1 let. b GDPR is the legal basis for data processing for this purpose.

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4. Data transmission to third parties

We only transmit your personal data if you have expressly consented to it, if we are subject to a legal obligation to do so or if this is necessary to assert our rights, in particular to assert our rights arising from the contractual relationship.

In addition, we pass your data on to third parties insofar as this is necessary for the use of the website and the execution of the contract (including outside the website), in particular for the processing of your reservations. This includes the carrier responsible for shipping the ordered goods. Our web host Infomaniak Network SA, Avenue de la Praille 26, 1227 Genève is a service provider to whom we transmit the personal data collected via the website, or who has access or may have access to them. The website is hosted on servers in Switzerland. The purpose of data transmission is to provide and maintain the functionality of our site. This is our legitimate interest under Art. 6 para. 1 let. f GDPR.

Finally, we send the information relating to your credit card to the issuer and the acquirer of your credit card when paying by credit card on our site. If you choose to pay by credit card, you must enter all the necessary information. The execution of a contract according to art. 6 para. 1 let. b GDPR forms the legal basis for the data transmission in this case. Regarding the treatment of your credit card information by these third parties, please also read the terms and conditions as well as the privacy policy of your credit card issuer.

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5. Data transmission abroad

We are also entitled to transmit your personal data to third-party companies (commissioned service providers) abroad for the data processing specified in this privacy policy. These companies are subject to the same level of data protection as us. If the level of data protection in a given country does not correspond to the Swiss or European level, we establish a contract to ensure that the protection of your personal data always corresponds to that of Switzerland or the EU.

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6. Cookies

Cookies allow you to make your visit to our site easier, more enjoyable and more useful in various ways. Cookies are files containing information that your web browser automatically saves on your computer's hard drive when you visit our site.

For example, we use cookies to offer you the shopping cart function on several pages and to temporarily store your information entered when you fill out a form on our site so that you do not have to enter it a second time when you visit another page. In addition, cookies can also be used to identify you as a registered user following your registration on our site. This saves you from having to reconnect when you visit another page.

Most web browsers automatically accept cookies. However, you can configure your browser so that it does not store any cookies on your computer or that a message appears each time you receive a new cookie. On the following pages you will find explanations on how to configure cookie processing for the most commonly used browsers:

Disabling cookies may prevent you from using all the features of our site.

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7. Monitoring tools

at. General

For the proper presentation and continuous optimization of our website, we use the audience analysis service Google Analytics. Thus, we create pseudonymized user profiles and use small text files stored on your computer ("cookies"). The information generated by the cookie about your use of this site is transmitted to the servers of the providers of these services, then stored and processed for us. In addition to the data indicated in ch. 1 below, we receive the following information where applicable:

- navigation route taken by a visitor to the site,
- duration of the visit to the site or to the page,
- the page from which the visitor leaves the site,
- the country, region or city from which access takes place,
- device (type, version, color depth, resolution, width and height of the navigation window) and
- recurring visitor or new visitor.

The information is used to analyze the use of the website, to gather reports on the activities of the site and to provide other services related to the use of the site and that of the Internet for the purposes of market study and adapted presentation of this site. This information may also be transmitted to third parties in the event of a legal obligation or when these third parties are mandated to process this data.

b. Google analytics

The provider of Google Analytics is Google Inc., a company of the holding company Alphabet Inc., headquartered in the United States. Before the data is transmitted to the provider, the IP address is abbreviated by activating IP anonymization ("anonymizeIP") on this website within Member States of the European Union or in other signatory states of the Agreement on the European Economic Area. Google does not combine the anonymized IP address transmitted by your browser as part of Google Analytics with other data. Exceptionally, the full IP address is transmitted to a Google server in the United States before being abbreviated there. In this case, we ensure through contractual guarantees that Google Inc. respects a sufficient level of data protection. According to Google Inc., the IP address will in no way be combined with other user data.

You can find additional information about the audience analysis service used on the Google Analytics website. To find out how to prevent the processing of your data by the audience analysis service, please visit the following address .

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8. Right to information, rectification, erasure and restriction of processing; right to data portability

You have the right to obtain, upon request, information relating to the personal data concerning you which we record. In addition, you have the right to the rectification of erroneous data and to the erasure of your personal data as long as there is no legal retention obligation or no legal basis allowing us to process the data.

You also have the right to demand the return of the data you have transmitted to us (right to data portability). On request, we also pass the data on to a third party of your choice. You have the right to obtain the data in a standard format.

You can contact us for the aforementioned purposes at the following email address We may ask you, at our sole discretion, for proof of identity to process your requests.

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9. Data security

We use appropriate technical and organizational security measures in order to protect the personal data concerning you that we store against manipulation, partial or total loss and against unauthorized access by third parties. Our security measures are constantly improved in line with technological progress.

You should always keep your access data confidential and close the browser window when you have finished your communication with us, especially if you are not the only person using the computer.

We also take data protection very seriously within our company. Our employees and the service providers that we mandate are subject to secrecy and compliance with legal provisions on data protection.

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10. Data retention

We only store personal data for as long as is necessary for the use of the aforementioned tracking and analysis services as well as for further processing based on our legitimate interest. We keep the contractual data for a longer period as this is prescribed by legal retention obligations. The retention obligations which oblige us to retain data derive from provisions relating to financial accounting and tax law. In accordance with these provisions, commercial communication, concluded contracts and accounting documents must be kept for a maximum of 10 years. As soon as we no longer need these data for the performance of the services, they will be blocked. Thus the use of these data will be reserved for tax purposes and presentation of accounts.

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11. Right to lodge a complaint with a supervisory authority responsible for supervising data protection

You have the right to lodge a complaint with a supervisory authority responsible for supervising data protection.

Version: 01.09.2020

In addition to this, you need to know more about it.

In addition to this, you need to know more about it.

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